Unicom Online service desk software Quick entry, processing and evaluation

Central request administration needs to be simple even with many underlying processes, information and controls

Unicom Online service desk software
Quick entry, processing and evaluation

Online request administration software

Understandable and logical functions

We comprehensively and transparently adhere to standards and processes.

Ticket, task, workflow

In background everything is divided into phases, links, processes and controls.

Get to work immediately after launch

Functions you frequently use are available right after the start. Everything that would be normally difficult to find is ready for you.

Shed some light on the detail

Establishment of order and increase in satisfaction. Requirements can sort by date, applicants, researchers and suppliers.

Available everywhere

PC, tablet, notebook, smartphone… Work directly from your browser or mobile device.

Interact actively with the information

Create your own reports. You can edit and create data views, save and share them.

Effective service desk for different departments

  • Unicom offers simple request assigning and service administration.
  • Shows well organized and defined statistics and reports.
  • Mminimalizes overhead, freeing time for valuable work.
  • The system adheres to best practices for managing ICT defined in ITIL.

Management overview through graphs, reports and details

  • Safely stored information, strictly managed authorization.
  • Unicom controls procedures, obligations, deadlines and contractual parameters.
  • Links with other processes and systems we take for granted.
  • We fine-tune the system to your meet your specific needs during deployment.

Choose the way of cooperation!

Unicom Cloud

System is runs on the Cloud, where there exists sufficient performance, security and availability. You do not have to buy or handle any hardware or worry anything.

Unicom On Site

Turnkey delivery. We will install Unicom in your servers. You can decide whether to have it entirely in your hands or to separate management of the systems.

24/7 support

We cooperate with you, provide support, supervision and request solving, remotely and on site. Summer or winter, dusk till dawn.

Sample views of Unicom

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  • Na Pankráci 30
  • 140 00 Prague
  • Czech Republic
  • +420 533 434 111

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Icontio Ltd.

  • Spielberk Office Centre
  • Holandská 1
  • 639 00 Brno
  • Czech Republic
  • Company ID number: 277 29 958
  • Tax ID number: CZ277 29 958
  • Data Box: a7bdew

Icontio Ltd. is registered in the commercial court of Brno, file number A 19701.

Billing information